Frequently Asked Questions
Everything you need to know about your Kiabi shopping experience.
How long does shipping take and what are the costs?
Standard delivery typically takes 3-5 business days. We offer free shipping on all orders over €50, while a flat rate of €3.95 applies to smaller orders.
What is your return policy?
You can return any item within 30 days of receipt, provided it is in its original condition with tags attached. Returns can be made for free at any Kiabi store or via mail.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Kiabi gift cards. All transactions are processed through a secure payment gateway.
How do I choose the right size?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for men, women, and children.
Can I modify or cancel my order after placing it?
To ensure fast delivery, we process orders immediately. Therefore, modifications or cancellations are only possible within 30 minutes of order confirmation through your account dashboard.